Check out the following list of commonly asked questions. If you don't see the answer to a question you have, contact Member Services at (330) 792-4000

How do I access the Online Bill Pay service?

1.       What ASECU Account must I have to enroll in Online Bill Pay?

2.       How Do I Enroll In The Bill Pay Service?

3.       How Much Does The Bill Pay Service Cost?

4.       Are There Other Fees Associated With This Service?

5.       What Equipment, Software, And/Or Connections Do I Need To Pay Bills?

6.       Is My Account And Payment Information Safe?

7.       What If I Have Questions Or Need Help?

8.       Can I Test The Bill Pay Service Before I Enroll?

How Do I Access The Online Bill Pay Service?

To access the Bill Pay service, you must first sign in to Associate School Employees Credit Union Cu@ccess Internet Banking and click on the Bill Pay tab.

If you are currently a ASECU Internet Banking user, click HERE to sign in now.

If you are not currently a ASECU Internet Banking user, click HERE for instructions on getting started.

What ASECU Account must I have to enroll in Online Bill Pay?

You must maintain a Checking account. Bills can only be paid from a Checking account. You must also be enrolled in ASECU’s Cu@ccess Internet Banking.

How Do I Enroll in the Bill Pay Service?

When you sign in to ASECU’s CU@ccess Internet Banking, click on the Online Bill Pay tab. All of your enrollment information appears automatically. You will be directed to an enrollment page where you must verify your information, enter your birth date, select a default payment account and agree to the Terms and Conditions. After you click on the Enroll button you will be sent to the Online Bill Pay home page and can begin paying bills.

How Much Does the Online Bill Pay Service Cost?

Online Bill Pay is FREE to ASECU Members.

Are There Other Fees Associated With This Service?

See Member Service Representative for checking account fees.

What Equipment, Software, And/Or Connections Do I Need To Pay Bills?

The following is a list of system and browsers that are classified as "Certified" and "Supported" for Bill Pay. While the bill pay application functions properly with other browser and platform combinations, we recommend those listed below.

Microsoft Windows

  • Internet Explorer 6.0 (Windows XP, Windows 2000, & Windows 98)
  • AOL 9 (Windows XP)
  • Mozilla Firefox 1.5 (Windows XP) (NEW)
  • Mozilla Firefox 1.0.6 (Windows XP)

Macintosh

  • Safari 2.0 (OS X 10.4x) (NEW)
  • Safari 1.3 (OS X 10.3x)
  • Firefox 1.5 (OS X 10.3x) (NEW)

Browser Options
JavaScript must be enabled for the application to function properly.

Screen Resolution

  • 800 x 600 VGA or 1024 x 768 VGA
  • Windows Display Properties Settings should be 96 dpi (Windows default)
  • Browser text should be Medium

Blocked Browsers
The following browsers are programmatically blocked from use because the browsers affect the ability to successfully make a payment:

  • Microsoft Windows: Compuserve (Win 98, Win 2000, XP)
  • Macintosh: Microsoft IE 5.1.7 (OS X all 10.x)

Is My Account And Payment Information Safe?

Yes, ASECU’s Online Bill Pay uses SSL (secure sockets layer), which ensures that your connection and information are secure from outside inspection. The system also uses 128-bit encryption to make your information unreadable as it passes through the Internet.

What If I Have Questions Or Need Help?

If you have questions or need help with using the system (setting up merchants, paying a bill, starting a payment investigation, etc.) after you are enrolled, call Bill Pay Customer Service at (888) 918-7639, 24 hours a day, 7 days a week, 365 days a year.

Can I Test The Bill Pay Service Before I Enroll?

Yes, click HERE for a full demo of the service.